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Tapi Link for GoldMine enables GoldMine users to automatically
dial their phone and present a caller's contact details when the
phone is ringing.
Once installed, Tapi Link becomes an integral part of GoldMine
and enables users to dial from directly within GoldMine using a
variety of methods. It will present calling party contact details
over any Windows application when the phone is ringing and searches
not only the main telephone number (Phone1) but any other telephone
number associated with that record (Phone2, Phone3) as well as all
numbers listed under the Contacts Tab.
This is done automatically, which means that it doesn't matter
whether your contact is calling from their business office, their
mobile phone or even their home office. If you have their number
listed on the GoldMine record, Tapi Link will present the information.
You can select up to five fields from your caller's GoldMine record
to view with an incoming call and have the GoldMine record displayed
automatically before you answer the telephone, improving your response
times and the levels of service you provide to your clients. Tapi
Link for GoldMine is very easy to install. After running the installation
program you just need to select a few options from the Tapi Link
setup screen. This allows you to decide how you want information
presented and how you prefer to answer your calls.
Because Tapi Link for GoldMine communicates with your telephony
device using Microsoft Tapi, you can use Tapi Link whether you are
a single user, or part of a team using a larger switchboard. All
you need is an approved Tapi modem or a switchboard that supports
the Microsoft Tapi standard.
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